Shipping policy
Shipping Policy
We are pleased to offer you express delivery service through our partnership. Fedex for French Baskets ; Amana for voluminous products. Here are the details of our shipping policy:
Logistics Partner
We collaborate with global leaders in logistics, to ensure fast and secure delivery of your orders.
Home Delivery
All our shipments are delivered directly to your doorstep for your convenience.
Delivery Times
Thanks to our partnership with Fedex, we offer express delivery times:
- For French Baskets : Delivery within 3 to 7 business days for international shipments.
- For Voluminous products : Delivery within 1 to 4 weeks for international shipments.
Shipping Fees
Shipping fees are calculated based on the destination and weight of your order. You can view the rates during the checkout process.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your package in real-time on carrier website.
Insurance
All shipments are insured against loss or damage during transit. In case of any issues, please contact us immediately so we can resolve the situation.
Returns and Exchanges
If you wish to return or exchange a product, please refer to our return policy available on our website.
For any additional questions or assistance regarding shipping, please do not hesitate to contact our customer service.
Custom duties or Taxes
Customs duties or local taxes may apply. These charges are the recipient's responsibility.